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This website, platform, and all associated services (collectively referred to as the “Platform”) are owned and operated by Axis Health. By accessing or using the Platform in any manner, including creating an account, completing forms, or utilizing services provided herein, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept all of the terms herein, you must immediately discontinue your use of the Platform.
Your use of the Platform constitutes your express agreement to these Terms. If you are under eighteen (18) years of age or do not have the legal capacity to enter into binding agreements, you are strictly prohibited from using this Platform.
ARBITRATION NOTICE: Unless you explicitly opt out of arbitration pursuant to the instructions contained herein, you agree that any disputes arising out of or relating to these Terms or your use of the Platform shall be resolved exclusively through binding individual arbitration. This agreement to arbitrate means that you waive your right to a jury trial and to participate in class action lawsuits or class-wide arbitration.
In the event of a medical emergency, you must immediately seek in-person medical attention or call 911. The Platform is not designed to provide emergency care, complete diagnoses, or treatment for all medical conditions.
Your access to and use of the Platform is strictly governed by these Terms and all applicable federal, state, and local laws. Axis Health reserves the right to modify, update, or amend these Terms at any time and without prior notice. Continued use of the Platform after modifications constitutes your acceptance of the revised Terms.
By registering or using the Platform, you acknowledge that your relationship with Axis Health is that of a customer and not that of a patient or healthcare provider. Axis Health does not provide healthcare services and does not establish any healthcare provider-patient relationship with you.
The Platform enables users to consult with contracted healthcare providers and medical groups, who may issue prescriptions or provide medical guidance when appropriate. These services are provided solely by the Medical Groups and associated Providers, who are independent and fully responsible for the care, treatment, and services they provide.
The Platform may include products, services, or features provided by Third Parties. Axis Health serves as a facilitator and intermediary but does not control or direct the operations, performance, or conduct of these Third Parties. Any transactions or interactions with Third Parties are solely between you and the respective Third Parties.
Certain products and services provided through the Platform require the submission of personal and medical information. Your medical information may be protected under federal and state privacy laws, including HIPAA where applicable. Axis Health implements reasonable security measures to protect personal and medical information.
Axis Health may collaborate with external affiliates, including pharmacies, laboratories, medical groups, telemedicine providers, and other vendors. These external affiliates operate independently and are responsible for the professional services, medical care, or products they provide. Axis Health is not liable for any outcomes, errors, omissions, or damages arising from your engagement with external affiliates.
Certain products available through the Platform require a valid prescription from a licensed healthcare provider. Once a prescription is issued, it may be filled by a pharmacy partnered with Axis Health. Axis Health is not responsible for delays, errors, or shortages in medication fulfillment by third-party pharmacies.
By using the Platform, you agree to provide accurate, complete, and current information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You agree not to use the Platform for any unlawful, prohibited, or unauthorized purpose.
All content, materials, software, logos, trademarks, and other intellectual property on the Platform are owned or licensed by Axis Health. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only.
Axis Health may offer certain products and services on a subscription basis. Subscriptions will continue unless you actively cancel or pause them. Cancellations become effective at the end of the current billing period. Refunds for unused portions of subscriptions are generally not provided except at the discretion of Axis Health.
Axis Health does not control, endorse, or guarantee the accuracy, completeness, quality, or reliability of any Third-Party services or products. Axis Health disclaims any liability for errors, omissions, delays, or losses incurred through your use of Third-Party products or services.
Please review our shipping policy here.
The Platform may include hyperlinks or references to external websites, platforms, or social media pages for your convenience. Axis Health is not liable for any data breaches, errors, or losses resulting from your interactions with external websites or social media platforms.
When using the Platform, you agree to refrain from engaging in any activity that violates these Terms or applicable laws, including manipulating or extracting Platform data, deceiving or misrepresenting your identity, circumventing Platform security, or uploading malicious code.
The Platform and its content are provided on an “as is” and “as available” basis without any representations or warranties, express or implied. Axis Health is not responsible for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Platform.
Axis Health reserves the right to suspend or terminate your access to the Platform and Services at any time, without prior notice or liability, for any reason, including but not limited to violations of these Terms.
Your sole and exclusive remedy for any dissatisfaction with the Platform, Services, or these Terms is to cease using the Platform and discontinue access to Services.
All Services, content, and products provided through the Platform are offered on an “as is” and “as available” basis. Axis Health makes no warranties, express or implied, regarding the accuracy, reliability, completeness, or fitness for a particular purpose of any content or services. YOU AGREE THAT USE OF THE PLATFORM IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXIS HEALTH SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM, SERVICES, CONTENT, OR ANY THIRD-PARTY GOODS OR SERVICES.
Axis Health implements reasonable technical, administrative, and physical safeguards to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. You acknowledge and accept that providing information through the Platform carries inherent risks.
By accessing and using the Platform, you consent to receive electronic communications from Axis Health. You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction confirmations.
By providing your mobile phone number, you consent to receive SMS or text messages from Axis Health regarding your account, orders, subscriptions, promotions, or other services. Message and data rates may apply. You may opt out at any time by following the instructions provided in any SMS message or by contacting customer support.
Any dispute, claim, or controversy arising from or relating to these Terms, the Platform, or Services shall be resolved exclusively through binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Informal Resolution: Before arbitration, parties agree to attempt informal resolution in good faith.
Arbitration Process: If unresolved within 30 days, arbitration will proceed in Dover, Delaware. The Federal Arbitration Act governs all arbitration proceedings.
Opt-Out: You may opt out of arbitration within 30 days of agreeing to these Terms by sending a written notice to Axis Health.
Class Action Waiver: All claims must be brought individually. Class or representative actions are prohibited.
Batch Arbitration: For disputes involving 100 or more similar claims, AAA may administer batch arbitration.
You agree to indemnify, defend, and hold harmless Axis Health, including its subsidiaries, affiliates, vendors, Medical Groups, Providers, officers, agents, and employees, from and against any and all claims, liabilities, losses, damages, costs, or expenses arising from your use of the Platform, breach of these Terms, or violation of the rights of any third party.
You agree to indemnify, defend, and hold harmless Axis Health, including its subsidiaries, affiliates, vendors, Medical Groups, Providers, officers, agents, and employees, from and against any and all claims, liabilities, losses, damages, costs, or expenses arising from your use of the Platform, breach of these Terms, or violation of the rights of any third party.
These Terms and your use of the Platform shall be governed by the laws of the State of Connecticut, without regard to its conflict of law principles.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Axis Health to enforce any provision of these Terms shall not be construed as a waiver of such provision or right.
California residents may have specific rights under California law, including the right to access and correct personal information, the right to opt out of sale of personal information, and the right to submit complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.
